Refunds & Returns Policy

Effective Date: April 1, 2026

We want our customers to shop with confidence. If you are not satisfied with your purchase, please review the return and refund terms below.

Return Window

Eligible returns may be requested within 30 days of confirmed delivery.

Return Eligibility

• Item must be unused and in original condition
• Item must be returned in original packaging when applicable
• Proof of purchase may be required

Non-Returnable Items

• Final sale items
• Customized or personalized products
• Items damaged due to misuse, neglect, or unauthorized modification
• Opened items that cannot be safely restocked where applicable

Refunds

Approved refunds are issued to the original payment method. Please allow 5 to 10 business days after approval for the refund to appear, depending on your financial institution.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us promptly with your order number and clear supporting photos so we can review and assist.

Restocking Fee

A restocking fee of up to 25% may apply to eligible non-defective returns where permitted by law.

Contact for Returns

Email: admin@celestechsolutions.co.site